Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by Sincerely George, a brand operated by S.G. Brands Limited. Throughout the site, the terms “we”, “us” and “our” refer to Sincerely George and S.G. Brands Limited.
By visiting our website and/or purchasing something from us, you engage in our Service and agree to be bound by the following Terms of Service, including any additional policies referenced herein or available by hyperlink.

These Terms of Service apply to all users of the site, including without limitation browsers, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.

Our store is hosted on Shopify Inc., which provides us with the ecommerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.

You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction through the use of the Service.

You must not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of the Terms may result in an immediate termination of your Services.

SECTION 2 - PRODUCTS AND SERVICES

We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device’s display of colors or product appearance will be completely accurate.

All product descriptions and pricing are subject to change at any time without notice.

We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS AND BILLING

We reserve the right to refuse or cancel any order at our discretion.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.

Orders are processed quickly and we may not be able to accommodate order cancellations, changes, or address updates once an order has been placed.

SECTION 4 - SHIPPING AND DELIVERY

We currently ship within the United States only.

We aim to process and ship all orders within 1–3 business days. Delivery estimates are provided as a guide only and are not guaranteed.

Once an order has been transferred to the shipping carrier, we are not responsible for shipping delays, lost packages, theft, customs delays, or carrier-related issues outside our control.

Customers are responsible for providing accurate shipping information at checkout.

SECTION 5 - RETURNS AND REFUNDS

Due to the nature of our products, we do not offer refunds or returns for change of mind.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@sincerely-george.com with your order number and supporting photos.

Approved refunds will be issued to the original payment method.

For full details, please review our Return & Refund Policy.

SECTION 6 - INTELLECTUAL PROPERTY

All content on this website, including but not limited to logos, branding, images, text, graphics, product designs, videos, and written content, is the property of Sincerely George and may not be copied, reproduced, distributed, or used without prior written permission.

SECTION 7 - THIRD-PARTY SERVICES AND LINKS

Certain content, products, and services available via our Service may include materials from third parties.

We are not responsible for examining or evaluating the content or accuracy of third-party websites and we do not warrant and will not have any liability for third-party materials, products, or services.

SECTION 8 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have control.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties or conditions of any kind.

SECTION 9 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 10 - PROHIBITED USES

You are prohibited from using the site or its content:

- For any unlawful purpose
- To violate any laws or regulations
- To infringe upon intellectual property rights
- To upload malicious code or spam
- To collect or track personal information of others
- To interfere with the security features of the Service

We reserve the right to terminate your use of the Service for violating any prohibited uses.

SECTION 11 - DISCLAIMER OF WARRANTIES

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free.

All products and Services delivered to you through the website are provided “as is” and “as available” unless otherwise expressly stated.

SECTION 12 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Sincerely George shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the Service or products purchased through the website.

SECTION 13 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws applicable to S.G. Brands Limited.

SECTION 14 - CHANGES TO TERMS OF SERVICE

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates to our website.

SECTION 15 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

support@sincerely-george.com
https://sincerely-george.com/pages/contact

Sincerely George is operated by S.G. Brands Limited.