Returns & Refunds
Overview
At Sincerely George, we are committed to ensuring you are satisfied with your purchase. Due to the nature of our products, our returns and refunds policy is limited to specific circumstances outlined below.
Returns Policy
We do not offer returns for:
- Change of mind
- Incorrect selection made by the customer
Please make sure to review your order carefully before completing your purchase.
Eligibility for Refunds or Replacements
We only offer refunds or replacements if your order arrives:
- Damaged
- Defective
- Incorrect (wrong item received)
Damaged, Defective, or Incorrect Orders
If you receive an item that is damaged, defective, or incorrect, you must contact us within 7 days of delivery.
Please include the following information in your request:
- Your order number and name
- Photos clearly showing the issue
- Your full delivery address
Once we review your request, we will determine the appropriate resolution.
Resolution Process
If your claim is approved, we will:
- Send a replacement item, or
- Issue a refund to your original payment method
The resolution will depend on the nature of the issue.
Refund Processing
- Approved refunds will be issued to your original payment method
- Processing times may vary depending on your payment provider
Important Notes
- Claims submitted after 7 days of delivery may not be accepted
- We reserve the right to deny requests that do not meet the above conditions
- Items must not show signs of misuse or intentional damage
Need Help?
If you have any questions or concerns regarding your order, feel free to contact us:
Email: support@sincerely-george.com
We’re here to help and will do our best to resolve any issues as quickly as possible.